How do I remove the start search us.com search engine from firefox?
http://start.search.us.com/v/2/?guid={57D051C3-199E-4DE4-9AC7-5694B9254CC9}&serpv=5
When I open Firefox it reverts to the above linked search engine.
That link is to the search engine that has infected my firefox. I have tried several methods to get rid of it. I have gone into extensions and deleted anything that looked like it. I have gone into 'uninstall programs' and un-installed anything that was to do with it. I have ran my Norton 360 scan which has detected nothing. I downloaded Malware Bytes free anti-malware software scanner which detected nothing. I have reset the home page to default but this does nothing. I have tried re setting firefox, no result. Please can you help me remove this search engine off firefox, nothing seems to work and it is very irritating. Thanks
تمام جوابات (20)
hello, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Such hijackers come with freeware/shareware program, which installs 2 components : The hijacker "extension" itself, which changes the browser settings and some sort of legitimate browser settings freezer, that keeps the settings that way. So, when you uninstall the extension, the settings remain frozen (or revert after browser restart). What you need to do, is to uninstall the second component from control panel. It might be named browser protect or similar, there are many versions. Try running Adwcleaner, Junkware removal tool or spyhunter , they might identify which program freezes the settings. Source.
This is from the troubleshooting information page
Application Basics
Name Firefox Version 21.0 User Agent Mozilla/5.0 (Windows NT 6.2; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
Extensions Name Version Enabled ID English (Australian) Dictionary 2.1.2 true [email protected] Norton Toolbar 2013.3.5.1 true {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Norton Vulnerability Protection 11.3.0.9 - 5 true {BBDA0591-3099-440a-AA10-41764D9DB4DB} TopArcadeHits 1.0 true {0113D088-8ED1-468C-B225-585A9C53B5E3}
Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.places.smartBookmarksVersion 4 browser.startup.homepagehttp://start.search.us.com/v/2/?guid={57D051C3-199E-4DE4-9AC7-5694B9254CC9}&serpv=5 browser.startup.homepage_override.buildID 20130511120803 browser.startup.homepage_override.mstone 21.0 dom.w3c_touch_events.expose false extensions.lastAppVersion 21.0 gfx.blacklist.direct2d 3 gfx.direct3d.prefer_10_1 true network.cookie.prefsMigrated true places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf privacy.sanitize.migrateFx3Prefs true
user.js Preferences Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics Adapter Description AMD Radeon HD 7670M Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM2048 Device ID0x6840 Direct2D Enabled Blocked for your graphics driver version. DirectWrite Enabled false (6.2.9200.16433) Driver Date 8-8-2012 Driver Version 8.982.7.0 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 9 Vendor ID0x1002 WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 7670M) AzureCanvasBackend skia AzureContentBackend none AzureFallbackCanvasBackend cairo
JavaScript Incremental GC true
Accessibility Activated false Prevent Accessibility 0
Library Versions Expected minimum version Version in use NSPR 4.9.6 4.9.6 NSS 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSMIME 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSSSL 3.14.3.0 Basic ECC 3.14.3.0 Basic ECC NSSUTIL 3.14.3.0 3.14.3.0
cor-el کی جانب سے
I have done so now
You can check for problems with preferences and rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.
hello Pondi, there are two things that need your attention:
- there's a user.js file present in your profile folder, which is often used by adware to override your custom preferences. in order to fix that go to firefox > help > troubleshooting information > profile folder - "show folder", then a new window will open up. in this window look out for a file named user.js, in case it is present , delete or rename this file and restart firefox afterwards. How to fix preferences that won't save
- the TopArcadeHits 1.0 extension that you've installed is also likely adware. though other users have reported it is difficult to remove, at least keep it disabled: Disable or remove Add-ons
Hey just thought I would say I appear to have fixed the issue. There was a program called 'Wild Tangent Games' that was hiding away, I found it and deleted it. Thanks for all the help guys, I appreciate it. Cheers!
oh hy hy pondi,,,
I just remove the user file & now its as per my style,,
Thanks,,, SWC
For me, I followed these steps and now it is removed. Other articles suggest some other programs along with the one I discussed, you really don't have to install them.
THIS WORKED.
MoeAmine کی جانب سے
Hi there, are these user.js files that should be deleted listed as JScript Script file in the type of file column under the name of the following prefs, prefs-1, session store, session store-1, -2 and -3
Also have files called prefs.js.bak, prefs.js.new search.json file and search.sqlite (what are these)
Thanks
Yes.
Windows hides some file extensions by default.
Among them are .html and .ini and .js and .txt, so you may only see a name without file extension.
You can see the real file type if you open the Properties via the right-click context menu
Thanks, so should I delete these files that I have mentioned from my firefox
You can delete all prefs and user files to reset all prefs to their default values.
Hello Everyone,
Editing Firefox's user.js file is a last resort in the event the Search.us.com uninstaller in Windows Control Panel, and the standalone Search.us.com uninstaller (ResetBrowsers.exe) does not work. ResetBrowsers.exe can be downloaded for free from http://support.search.us.com/uninstall.php.
If all else fails, please don't hesitate to email contactus at search.us.com for free assistance. Search.us.com representatives will never ask you for payment, nor should you need to pay for software or services to change your browser search engine, home page, and tab settings.
Thank you!
Thanks Neil, but I have Malwarebytes anti-Malware programme installed and have run a full scan many times but still have search.us on my computer. It does not exist anywhere in control panel and programmes
You can delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.
Hello irishinasia,
As cor-el mentions, you'll want to remove the following lines from Firefox's user.js file (if ResetBrowsers.exe does not work for you).
First verify that the Search.us.com add-on is removed from Firefox (http://support.mozilla.org/en-US/kb/disable-or-remove-add-ons). You can then exit Firefox, and edit Firefox's user.js file located in:
C:\Users\YOUR_USERNAME\AppData\Roaming\Mozilla\Firefox\Profiles\wd69kojw.default\user.js
Like the Windows "YOUR_USERNAME" part, the "wd69kojw" part is unique to your installation of Firefox so it'll look similar, but the characters will be different. Remove the following lines from the user.js file, and save your changes:
user_pref("browser.newtab.url", ""); user_pref("keyword.URL", "http://search.us.com/serp?guid={a bunch of letters & numbers}&action=default_search&k="); user_pref("browser.startup.homepage", "http://start.search.us.com?guid={more letters & numbers}"); user_pref("browser.startup.page", "1"); user_pref("browser.newtab.url", "file:///C:\Users\YOUR_USERNAME\AppData\Local\TNT2\2.0.0.1234\pinnedSearch.htm");
You should then be able to enter about:config into Firefox's address bar to Reset its browser.startup.homepage, and keyword.URL Values.
Please email contactus at search.us.com if you need additional assistance. We provide free support to users who haven't been able to remove the Search.us.com toolbar via Windows Control Panel, or our standalone ResetBrowsers.exe uninstaller.
Official Search.us.com representatives will never ask you for payment, or other sensitive personal information.
removing user.js worked! Thanks!
Application Basics
Name Firefox
Version 23.0
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
DAP Link Checker 1.0.1.8 false [email protected]
Download Accelerator Plus (DAP) extension 10.0.5.1 false {F17C1572-C9EC-4e5c-A542-D05CBB5C5A08}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar 0
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
browser.newtab.url file:///C:\Users\User\AppData\Local\TNT2\Common\pinnedSearch.htm
browser.places.smartBookmarksVersion 4
browser.startup.homepage http://start.search.us.com/v/2/?guid={D3FDBAB6-6514-4FD3-8446-B555EDF8C019}&serpv=5
browser.startup.homepage_override.buildID 20130730113002
browser.startup.homepage_override.mstone 23.0
browser.startup.homepage_override_url http://www.google.com
dom.mozApps.used true
dom.w3c_touch_events.expose false
extensions.lastAppVersion 23.0
gfx.direct3d.last_used_feature_level_idx 0
gfx.direct3d.prefer_10_1 true
keyword.URL http://search.us.com/serp?guid={3E915F23-9D7A-4E5F-B062-F985346ED12F}&action=default_search&serpv=5&k=
network.cookie.prefsMigrated true
places.database.lastMaintenance 1376887247
places.history.expiration.transient_current_max_pages 104858
plugin.disable_full_page_plugin_for_types application/pdf
plugin.importedState true
privacy.sanitize.migrateFx3Prefs true
privacy.sanitize.timeSpan 0
storage.vacuum.last.index 1
storage.vacuum.last.places.sqlite 1375852061
Graphics
Adapter Description AMD Radeon HD 7700 Series
Adapter Description (GPU #2) Air Display (Microsoft Corporation - WDDM v1.1)
Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter Drivers (GPU #2) AirDisplayWDDM
Adapter RAM 1024
Adapter RAM (GPU #2) 40
Device ID 0x683d
Device ID (GPU #2) 0xbeef
Direct2D Enabled true
DirectWrite Enabled true (6.1.7601.17514)
Driver Date 9-27-2012
Driver Date (GPU #2) 4-11-2013
Driver Version 9.2.0.0
Driver Version (GPU #2) 1.8.7.0
GPU #2 Active false
GPU Accelerated Windows 1/1 Direct3D 10
Vendor ID 0x1002
Vendor ID (GPU #2) 0x1337
WebGL Renderer Google Inc. -- ANGLE (AMD Radeon HD 7700 Series)
AzureCanvasBackend direct2d
AzureContentBackend direct2d
AzureFallbackCanvasBackend cairo
JavaScript
Incremental GC true
Accessibility
Activated false
Prevent Accessibility 0
Library Versions
Expected minimum version
Version in use
NSPR 4.10 4.10
NSS 3.15 Basic ECC 3.15 Basic ECC
NSSSMIME 3.15 Basic ECC 3.15 Basic ECC
NSSSSL 3.15 Basic ECC 3.15 Basic ECC
NSSUTIL 3.15 3.15