Computer and Firefox are up to date. Here is the "Troubleshooting Information" via Firefox: Application Basics ------------------ Name: Firefox Version: 48.0.1 Build ID: 20160817112116 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0 OS: Darwin 15.6.0 x86-64 Multiprocess Windows: 0/1 (Disabled) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Clean Links Version: 2.7.1-signed.1-signed Enabled: true ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2} Name: ColorZilla Version: 2.8.2 Enabled: true ID: {6AC85730-7D0F-4de0-B3FA-21142DD85326} Name: Copy Plain Text 2 Version: 1.6 Enabled: true ID: [email protected] Name: Disconnect Version: 3.15.3.1-signed.1-signed Enabled: true ID: [email protected] Name: Firebug Version: 2.0.17 Enabled: true ID: [email protected] Name: Firefox Hello Version: 1.4.4 Enabled: true ID: [email protected] Name: MeasureIt Version: 0.4.15 Enabled: true ID: {75CEEE46-9B64-46f8-94BF-54012DE155F0} Name: Multi-process staged rollout Version: 1.1 Enabled: true ID: [email protected] Name: NoScript Version: 2.9.0.14 Enabled: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Name: Pocket Version: 1.0.4 Enabled: true ID: [email protected] Name: Roomy Bookmarks Toolbar Version: 1.4.11 Enabled: true ID: [email protected] Name: Session Manager Version: 0.8.1.12 Enabled: true ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30} Name: SpeedView Version: 1.0.1-signed.1-signed Enabled: true ID: jid1-MmDjnsjlez2Sdw@jetpack Name: Web Developer Version: 1.2.11 Enabled: true ID: {c45c406e-ab73-11d8-be73-000a95be3b12} Name: Adobe Contribute Toolbar Version: 6.0 Enabled: false ID: {01A8CA0A-4C96-465b-A49B-65C46FAD54F9} Name: HTTPS-Everywhere Version: 5.2.1 Enabled: false ID: [email protected] Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: NVIDIA Corporation -- NVIDIA GeForce 9400 OpenGL Engine Hardware H264 Decoding: No GPU #1 Active: Yes Vendor ID: 0x10de Device ID: 0x0869 Diagnostics AzureCanvasAccelerated: 1 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160817112116 browser.startup.homepage_override.buildID: 20160817112116 browser.startup.homepage_override.mstone: 48.0.1 browser.urlbar.daysBeforeHidingSuggestionsPrompt: 2 browser.urlbar.lastSuggestionsPromptDate: 20160824 browser.urlbar.maxRichResults: 12 dom.apps.reset-permissions: true extensions.lastAppVersion: 48.0.1 layers.acceleration.disabled: true media.benchmark.vp9.fps: 53 media.benchmark.vp9.versioncheck: 1 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1471970393 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160817112116 media.gmp-manager.lastCheck: 1471970391 media.gmp-widevinecdm.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-widevinecdm.lastUpdate: 1471970394 media.gmp-widevinecdm.version: 1.4.8.866 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1471972026 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: -437918235 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_resolution: -437918235 print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 services.sync.declinedEngines: services.sync.engine.addons: false services.sync.engine.history: false services.sync.engine.passwords: false services.sync.engine.prefs.modified: false services.sync.lastPing: 1471970513 services.sync.lastSync: Wed Aug 24 2016 09:50:33 GMT-0400 (EDT) services.sync.numClients: 3 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1471972025 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSMIME Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSSSL Expected minimum version: 3.24 Basic ECC Version in use: 3.24 Basic ECC NSSUTIL Expected minimum version: 3.24 Version in use: 3.24 Experimental Features ---------------------