Hi, please try resetting your home page: [[How to set the home page]] ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you!''

You might try disabling/removing your plug-in '''SafePCRepair Installer'''. It comes from a troublesome family. Google it for the general idea. Do you actually use that plug-in?

Hi I have tried all your suggestions but it is still not working. The Safe PC Repair has already been disabled. I have also tried resetting my homepage and this problem keeps repeating itself. Are there other options available?

''Ephy25 [[#answer-887580|said]]'' <blockquote> Hi I have tried all your suggestions but it is still not working. The Safe PC Repair has already been disabled. I have also tried resetting my homepage and this problem keeps repeating itself. Are there other options available? </blockquote> i don't use that plug-in tho

''Ephy25 [[#answer-887581|said]]'' <blockquote> ''Ephy25 [[#answer-887580|said]]'' <blockquote> Hi I have tried all your suggestions but it is still not working. The Safe PC Repair has already been disabled. I have also tried resetting my homepage and this problem keeps repeating itself. Are there other options available? </blockquote> </blockquote>

OK, first try Firefox Safe Mode to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ---------------- If Safe Mode didn't help, you can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. '''Note that not all removal programs will detect all malware, so you may need to run several or all of them.''' After removal you may need to reset your home page and search, which you can do by running the add-on [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ SearchReset.] Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us. Thank you!