We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox just won't start, but IE starts ok ~ I have uninstalled Firefox and downloaded Firefox and reinstalled, but still won't load ~ no error messages show

  • 2 відповіді
  • 53 мають цю проблему
  • 7 переглядів
  • Остання відповідь від ljbc01

SRU
SRU
more options

I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

I have run Firefox with no problems for years, but all of a sudden the last 2 days it just won't load. IE and email works okay. I was able to download Firefox by using IE to get on the internet, but I just can't get Firefix to work. Have rebooted a number of times.

Усі відповіді (2)

ljbc01
ljbc01
more options

I am running XP/Pro SP3. Last Patch Tuesday I installed the latest Microsoft updates. Yesterday I updated Firefox from 3.6.11 to 3.6.12. Since then I have been unable to start Firefox.

Using the desktop icon, using the start menu icon, double clicking firefox.exe all do nothing - a slight flurry of activity and then nothing.

There are no reports in Event Viewer relating to Firefox.

As reported by another, Internet Explorer works.

I just installed 3.6.11 over top of 3.6.12 and Firefox works again.

Since I would rather have the security updates of 3.6.12, I hope you can get to the bottom of this soon.

Thanks Lloyd

ljbc01
ljbc01
more options

Good news - Version 3.6.13 appears to have resolved the problem on my system.

I am up-to-date again. Good work support team

Lloyd