Trying to d/l app on ancestry.com but screen just starts flashing. Works fine in IE. What do I do to get it to work on FF?
In Ancestry.com I am trying to d/l and install one of their viewers for enhanced viewing. When I get the download screen, the screen flashes continuously and I can't d/l anything. It works fine in IE. I'd really like to switch completely to FF, but am sure getting a lot of obstacles!
Усі відповіді (5)
Unless it has been fixed recently, the Enhanced Image Viewer isn't really compatible with Firefox 3.6+ versions - the person who created that plugin needs to fix it so it installs correctly in Firefox 3.6_ versions.
A Firefox 3.6 user can still install that plugin manually using these instructions.
http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_answer.php?p_faqid=3809&p_sid=lxn4zZWj
Forget the first two paragraphs, use the info under:
How to install the Enhanced Imager Viewer manually in Firefox 3.X
That DLL you need is in this Zip file.
http://c.ancestry.com/Affiliate/Knowledgebase/Images/Ancestry/npImgCtl.zip
I don't use Ancestry.com and can't test it. You'll have to see if it works for yourself.
Nope, didn't work. I followed your instructions exactly, and installed the .dll but still get the flashing screen. I am using FF 3.6.11 on a Windows Vista 64 machine.
Tools > Addons > Plugins - do you see the Ancestry.com Image Viewer Plugin 1.0.0.1 in the list of installed Plugins?
Yayyyyyy! Yes. It is in the installed list. I decided to clear all my History, close FF, re-open and try again. It works!!!
Thanks so much for your help!
You're welcome.