We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Didn't understand how to use recovery key, instructions were (and still are) unclear. Is there ANY way to recover my passwords?

  • 1 відповідь
  • 1 має цю проблему
  • 11 переглядів
  • Остання відповідь від cor-el

more options

I read the recovery key instructions, they are not clear. I now assume that you're supposed to put the recovery key into the first field instead of a new password?

Anyway, my password is now reset, and I've lsot everything

I still have the old recovery key, is that in any way useful or am I completely and utterly fucked?

I read the recovery key instructions, they are not clear. I now assume that you're supposed to put the recovery key into the first field instead of a new password? Anyway, my password is now reset, and I've lsot everything I still have the old recovery key, is that in any way useful or am I completely and utterly fucked?

Усі відповіді (1)

more options

If you reset the password then you can no longer use the old recovery key, so data stored on the Sync server is lost. You will also have to generate a new recovery key.

Note that Sync isn't designed to be used as a backup, but is merely meant to sync data between connected devices. Best is always to backup your personal data locally.