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My profile has vanished.

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I was directed to refresh Firefox, but my profile was lost. I tried to uninstall/reinstall but I just get a No Profile screen when I try to open Firefox.

I was directed to refresh Firefox, but my profile was lost. I tried to uninstall/reinstall but I just get a No Profile screen when I try to open Firefox.

Обране рішення

This might be a repeat, just with different phrasing...

Possibly your Refresh was interrupted (or crashed) and did not run to completion. In that situation, Firefox is looking for a profile folder that was removed or was not created successfully.

To get up and running, you can create a new profile as described in this help article, and then migrate data over to the new profile.

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Усі відповіді (2)

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Hi, Sorry to hear that. Please check your Desktop for a Folder called OldFirefoxProfile if it is there it is possible to recover some or all of it. It still maybe there, please check :

If not please make a new one :

and should always :

If you find the folder please let us know.

Please let us know if this solved your issue or if need further assistance.

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Вибране рішення

This might be a repeat, just with different phrasing...

Possibly your Refresh was interrupted (or crashed) and did not run to completion. In that situation, Firefox is looking for a profile folder that was removed or was not created successfully.

To get up and running, you can create a new profile as described in this help article, and then migrate data over to the new profile.