Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Getting too many "Firefox Not Responding" problems!

  • 1 відповідь
  • 3 мають цю проблему
  • 6 переглядів
  • Остання відповідь від Mkll

gdtaylor
gdtaylor
more options

Firefox crashes or locks up way too many times with the "Firefox is not responding" message! It also seems soooo slow to do anything and constantly disconnects from website servers, etc. I thought Firefox was being fixed by "somebody" with all these time out, disconnect and not responding issues?

Firefox crashes or locks up way too many times with the "Firefox is not responding" message! It also seems soooo slow to do anything and constantly disconnects from website servers, etc. I thought Firefox was being fixed by "somebody" with all these time out, disconnect and not responding issues?

Усі відповіді (1)

Mkll
Mkll
more options

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.