Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Thundbird keeps crashing on startup

  • 1 відповідь
  • 2 мають цю проблему
  • 1 перегляд
  • Остання відповідь від Wayne Mery

Moriarty46
Moriarty46
more options

I recently received the latest version of Thunderbird on my Win 10 PC. The following day TB crashed every time I tried opened it with the crash report saying 'could not load timezone service'. I then uninstalled TB and moved Profiles folder elsewhere in case it contained a problem. Downloaded and installed 52.1.1 but this still crashes with the same error message. I also run Norton Internet Security, though this has worked fine with TB for many years.

Any help gratefully received as I have several mailing lists that would be difficult to reconstruct.

I recently received the latest version of Thunderbird on my Win 10 PC. The following day TB crashed every time I tried opened it with the crash report saying 'could not load timezone service'. I then uninstalled TB and moved Profiles folder elsewhere in case it contained a problem. Downloaded and installed 52.1.1 but this still crashes with the same error message. I also run Norton Internet Security, though this has worked fine with TB for many years. Any help gratefully received as I have several mailing lists that would be difficult to reconstruct.

Змінено Wayne Mery

Усі відповіді (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Sounds like https://bugzilla.mozilla.org/show_bug.cgi?id=700827

Are you submitting your crash reports with you email address? And what are your crash IDs? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Змінено Wayne Mery