Separate Issue; Your System Details shows; Installed Plug-ins Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.1.8.158 http://get.adobe.com/shockwave/''' ---------------------------- Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.