We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

when I click on an email with a particular attached photo, it freezes -how can I delete this particular email?

  • 3 відповіді
  • 1 має цю проблему
  • 3 перегляди
  • Остання відповідь від user01229325

more options

Someone sent me a photo as an attachment. When I click on the email, TB freezes. I can't do anything. The first time she sent it, it went to a folder and I just deleted the folder, but she sent it again and it went into my inbox. How can I remove this email from my inbox? The minute I click on that email, TB freezes so I can't delete it. TB is still running when I check the processes.

Someone sent me a photo as an attachment. When I click on the email, TB freezes. I can't do anything. The first time she sent it, it went to a folder and I just deleted the folder, but she sent it again and it went into my inbox. How can I remove this email from my inbox? The minute I click on that email, TB freezes so I can't delete it. TB is still running when I check the processes.

Усі відповіді (3)

more options

Try right clicking the message and then choose Delete Message instead of left click to select

more options

I could not do that. As soon as I clicked the message, TB froze so I could not right-click or anything. As it happens, I just tired selecting the email before it and the email after it and then deleted all 3 and that worked. Thanks so much for your suggestion though.

more options

Glad you figured something out. My suggestion was to NOT select the message, just right click it.