Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Cannot update adobe due to 'yes' button being grayed out, I need simple help pls.

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 1 gösterim
  • Son yanıtı yazan: philipp

more options

Been having daily crashes. Trying to update adobe, @step 2 yes-is grayed out. Now what?(Please keep the length of your content to 10,000 characters or less. It is currently 15,179 characters) I had to delete the printer info, not working anyhow, can't 'find' the printer & It didn't come w/pc. Lisa Draper/gram2many

Application Basics


Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:24.0) Gecko/20100101 Firefox/24.0 Waterfox/24.0

Extensions


Name: Prevent Tab Overflow Version: 7.1 Enabled: true ID: [email protected]

Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: [email protected]

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.restore_on_demand: false browser.startup.homepage_override.buildID: 20131007042817 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 font.internaluseonly.changed: false font.name.serif.x-western: Comic Sans MS gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392122602 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false


print.printer_PDF_Complete.print_resolution_name: print.printer_PDF_Complete.print_reversed: false print.printer_PDF_Complete.print_scaling: 1.00 print.printer_PDF_Complete.print_shrink_to_fit: false print.printer_PDF_Complete.print_to_file: false print.printer_PDF_Complete.print_unwriteable_margin_bottom: 0 print.printer_PDF_Complete.print_unwriteable_margin_left: 0 print.printer_PDF_Complete.print_unwriteable_margin_right: 0 print.printer_PDF_Complete.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389904549

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 1-27-2011 Driver Version: 8.15.10.2291 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10 Version in use: 4.10

NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1 Application Basics


Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:24.0) Gecko/20100101 Firefox/24.0 Waterfox/24.0

Extensions


Name: Prevent Tab Overflow Version: 7.1 Enabled: true ID: [email protected]

Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: [email protected]

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.restore_on_demand: false browser.startup.homepage_override.buildID: 20131007042817 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 font.internaluseonly.changed: false font.name.serif.x-western: Comic Sans MS gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392122602 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 0

print.printer_PDF_Complete.print_edge_bottom: 0 print.printer_PDF_Complete.print_edge_left: 0 print.printer_PDF_Complete.print_edge_right: 0 print.printer_PDF_Complete.print_edge_top: 0 print.printer_PDF_Complete.print_evenpages: true print.printer_PDF_Complete.print_footercenter: print.printer_PDF_Complete.print_footerleft: &PT print.printer_PDF_Complete.print_footerright: &D print.printer_PDF_Complete.print_headercenter: print.printer_PDF_Complete.print_headerleft: &T print.printer_PDF_Complete.print_headerright: &U print.printer_PDF_Complete.print_in_color: true print.printer_PDF_Complete.print_margin_bottom: 0.5 print.printer_PDF_Complete.print_margin_left: 0.5 print.printer_PDF_Complete.print_margin_right: 0.5 print.printer_PDF_Complete.print_margin_top: 0.5 print.printer_PDF_Complete.print_oddpages: true print.printer_PDF_Complete.print_orientation: 0 print.printer_PDF_Complete.print_page_delay: 50 print.printer_PDF_Complete.print_paper_data: 1 print.printer_PDF_Complete.print_paper_height: 11.00 print.printer_PDF_Complete.print_paper_name: print.printer_PDF_Complete.print_paper_size_type: 0 print.printer_PDF_Complete.print_paper_size_unit: 0 print.printer_PDF_Complete.print_paper_width: 8.50 print.printer_PDF_Complete.print_plex_name: print.printer_PDF_Complete.print_resolution: 0 print.printer_PDF_Complete.print_resolution_name: print.printer_PDF_Complete.print_reversed: false print.printer_PDF_Complete.print_scaling: 1.00 print.printer_PDF_Complete.print_shrink_to_fit: false print.printer_PDF_Complete.print_to_file: false print.printer_PDF_Complete.print_unwriteable_margin_bottom: 0 print.printer_PDF_Complete.print_unwriteable_margin_left: 0 print.printer_PDF_Complete.print_unwriteable_margin_right: 0 print.printer_PDF_Complete.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389904549

Graphics


Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 1-27-2011 Driver Version: 8.15.10.2291 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10 Version in use: 4.10

NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1

Been having daily crashes. Trying to update adobe, @step 2 yes-is grayed out. Now what?(Please keep the length of your content to 10,000 characters or less. It is currently 15,179 characters) I had to delete the printer info, not working anyhow, can't 'find' the printer & It didn't come w/pc. Lisa Draper/gram2many Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:24.0) Gecko/20100101 Firefox/24.0 Waterfox/24.0 Extensions ---------- Name: Prevent Tab Overflow Version: 7.1 Enabled: true ID: [email protected] Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: [email protected] Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.restore_on_demand: false browser.startup.homepage_override.buildID: 20131007042817 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 font.internaluseonly.changed: false font.name.serif.x-western: Comic Sans MS gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392122602 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_PDF_Complete.print_resolution_name: print.printer_PDF_Complete.print_reversed: false print.printer_PDF_Complete.print_scaling: 1.00 print.printer_PDF_Complete.print_shrink_to_fit: false print.printer_PDF_Complete.print_to_file: false print.printer_PDF_Complete.print_unwriteable_margin_bottom: 0 print.printer_PDF_Complete.print_unwriteable_margin_left: 0 print.printer_PDF_Complete.print_unwriteable_margin_right: 0 print.printer_PDF_Complete.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389904549 Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 1-27-2011 Driver Version: 8.15.10.2291 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10 Version in use: 4.10 NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1 Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:24.0) Gecko/20100101 Firefox/24.0 Waterfox/24.0 Extensions ---------- Name: Prevent Tab Overflow Version: 7.1 Enabled: true ID: [email protected] Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: [email protected] Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.restore_on_demand: false browser.startup.homepage_override.buildID: 20131007042817 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 font.internaluseonly.changed: false font.name.serif.x-western: Comic Sans MS gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1392122602 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npctrl: 0 print.printer_PDF_Complete.print_edge_bottom: 0 print.printer_PDF_Complete.print_edge_left: 0 print.printer_PDF_Complete.print_edge_right: 0 print.printer_PDF_Complete.print_edge_top: 0 print.printer_PDF_Complete.print_evenpages: true print.printer_PDF_Complete.print_footercenter: print.printer_PDF_Complete.print_footerleft: &PT print.printer_PDF_Complete.print_footerright: &D print.printer_PDF_Complete.print_headercenter: print.printer_PDF_Complete.print_headerleft: &T print.printer_PDF_Complete.print_headerright: &U print.printer_PDF_Complete.print_in_color: true print.printer_PDF_Complete.print_margin_bottom: 0.5 print.printer_PDF_Complete.print_margin_left: 0.5 print.printer_PDF_Complete.print_margin_right: 0.5 print.printer_PDF_Complete.print_margin_top: 0.5 print.printer_PDF_Complete.print_oddpages: true print.printer_PDF_Complete.print_orientation: 0 print.printer_PDF_Complete.print_page_delay: 50 print.printer_PDF_Complete.print_paper_data: 1 print.printer_PDF_Complete.print_paper_height: 11.00 print.printer_PDF_Complete.print_paper_name: print.printer_PDF_Complete.print_paper_size_type: 0 print.printer_PDF_Complete.print_paper_size_unit: 0 print.printer_PDF_Complete.print_paper_width: 8.50 print.printer_PDF_Complete.print_plex_name: print.printer_PDF_Complete.print_resolution: 0 print.printer_PDF_Complete.print_resolution_name: print.printer_PDF_Complete.print_reversed: false print.printer_PDF_Complete.print_scaling: 1.00 print.printer_PDF_Complete.print_shrink_to_fit: false print.printer_PDF_Complete.print_to_file: false print.printer_PDF_Complete.print_unwriteable_margin_bottom: 0 print.printer_PDF_Complete.print_unwriteable_margin_left: 0 print.printer_PDF_Complete.print_unwriteable_margin_right: 0 print.printer_PDF_Complete.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389904549 Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16492) Driver Date: 1-27-2011 Driver Version: 8.15.10.2291 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10 Version in use: 4.10 NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1

Tüm Yanıtlar (1)

more options

hello gram2many, if you are having problems with the default flash installer, try it with this offline package (direct link to .exe on adobe's server): http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe

also see adobe's documentation: https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html