Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Billón- refund

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Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me

Tüm Yanıtlar (2)

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Maritza Stenehjem said

Please refund m money for the yearly subscription amount which I never agreed to purchase . I sent 3-3 messages asking for a refund. When I pushed the submit button it won’t allowed me
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Hi Maritza, if you want a refund for the Mozilla VPN service, the following article lists two methods:

How do I request a refund for Mozilla VPN?

(1) Submit a request from inside the app itself

(2) Submit a request from this site

Your screenshot does look like you are using this second method from the form specific to VPN:

https://support.mozilla.org/questions/new/firefox-private-network-vpn/form

Hopefully you are selecting the Payment & Billing category and providing your email address.

(But this question was submitted under Firefox for iOS, so unfortunately, it has come to the wrong people -- we don't handle VPN issues.)