Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

URGENT! I NEVER SET UP A PRIMARY PASSWORD and it has blocked me from using Thunderbird since 7/2/22 at 3:12 PM - CAN YOU HELP ME?

  • 3 yanıt
  • 0 kişi bu sorunu yaşıyor
  • 2 gösterim
  • Son yanıtı yazan: david

4katsnme
4katsnme
more options

I never set up a Primary Password. NEVER! But ... since JULY 2, 2022 I have not been able to use my Thunderbird Mail because it keeps asking me for my PRIMARY PASSWORD that I never, ever set up. I have asked for help many different times since July, but all of the suggestions did not help me at all. No matter what I have tried to get rid of it has not worked. I loved using my Thunderbird Mail and want to use Thunderbird Mail, but I cannot do so because of this PRIMARY PASSWORD> Your new Thunderbird is worthless to me all because of this problem. CAN SOME TECH EXPERT REALLY HELP ME?

I never set up a Primary Password. NEVER! But ... since JULY 2, 2022 I have not been able to use my Thunderbird Mail because it keeps asking me for my PRIMARY PASSWORD that I never, ever set up. I have asked for help many different times since July, but all of the suggestions did not help me at all. No matter what I have tried to get rid of it has not worked. I loved using my Thunderbird Mail and want to use Thunderbird Mail, but I cannot do so because of this PRIMARY PASSWORD> Your new Thunderbird is worthless to me all because of this problem. CAN SOME TECH EXPERT REALLY HELP ME?

4katsnme tarafından tarihinde düzenlendi

Tüm Yanıtlar (3)

david
david
  • Top 10 Contributor
more options

The only process for that is the following steps: Exit Thunderbird if running. 

   click windows key and 'r' key
   Enter: thunderbird.exe -P --allow-downgrade
   click on 'OK'

Since this has been going on for two months, and nothing seems to work, my suggestion is to start over, with these possible steps: - in windows file explorer, copy the addressbook (abook.sqlite) and any messsage folders, such as Mail\POPaccount folders and Mail\Local folders - then copy the full profile somewhere for safekeeping - uninstall TB and reinstall. - setup accounts. for POP accounts, omit the password to ensure it doesn't start retrieving messages - exit TB and in windows file explorer, copy the backed up message folders to overlay the same locations as in original.

4katsnme
4katsnme Sorunun sahibi
more options

Thank you for that, BUT ... I use 13" MacBook Pro laptop (2020) with Ventura 13.5.2 and a Apple M1 Chip. I cannot use anything with a thunderbird.exe -P --allow-downgrade. Do you know what I can do for an Apple computer? I have a lot of folders with importyant mail in them I do not want to lose. Can you help me now?

david
david
  • Top 10 Contributor
more options

I believe your safest approach is to follow my suggested steps in starting over. The steps appear complex, but it doesn't take long to do. I then suggest doing a backup and to repeat that periodically. I sincerely regret that this happened to you.