Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Daha Fazlasını Öğren

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Cannot receive emails, thunderbird is rejecting password and sending pop-up windows. How do we correct this?

  • 1 yanıt
  • 2 kişi bu sorunu yaşıyor
  • 2 gösterim
  • Son yanıtı yazan: Ryan W

FArturi
FArturi
more options

Whenever I go to receive emails, a window pops up stating, "Sending of password for user fsa5 did not succeed. Mail server pop.optonline.net responded: Authentication failed". I have repeatedly entered my master password in but the program rejects it. I have been unable to receive important emails for 2 days and cannot continue to experience this problem.

Whenever I go to receive emails, a window pops up stating, "Sending of password for user fsa5 did not succeed. Mail server pop.optonline.net responded: Authentication failed". I have repeatedly entered my master password in but the program rejects it. I have been unable to receive important emails for 2 days and cannot continue to experience this problem.

Tüm Yanıtlar (1)

Ryan W
Ryan W
more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.