Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Restart in safe mode fixes my problems. How do I diagnose the source of the problem?

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by ideato

Billamicasr
Billamicasr
more options

Drop down menus do not work. I type and nothing shows in the drop down box. I select something and Firefox hangs without showing the selection. If I maximize to full page it responds. If I type in the same or another drop down menu, again it doesn't work, until I minimize the page.

Restart Firefox in SAFE MODE and all works properly. Restart in regular mode and problems re-appear. How do I diagnose what is causing the problem?

Drop down menus do not work. I type and nothing shows in the drop down box. I select something and Firefox hangs without showing the selection. If I maximize to full page it responds. If I type in the same or another drop down menu, again it doesn't work, until I minimize the page. Restart Firefox in SAFE MODE and all works properly. Restart in regular mode and problems re-appear. How do I diagnose what is causing the problem?

Chosen solution

Hi Billamicasr

try first to Turn off hardware acceleration and check it again

see also: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

thank you

Read this answer in context 👍 1

All Replies (3)

ideato
ideato
more options

Chosen Solution

Hi Billamicasr

try first to Turn off hardware acceleration and check it again

see also: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

thank you

Billamicasr
Billamicasr Question owner
more options

Turning off the accelerator fixed the problem. No updates at MS I'll look into the Dell site to see about updates, then on to the card mfgr.

Thanks, this has been "bugging" my system for some time. I never considered Hardware accel.

Thanks!

ideato
ideato
more options

you are welcome