Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

more options

I updated Firefox and everytime I open it, it crashes. I tried safe mode but it crashes before I can click anything. I need help quickly. I hate using Internet Explorer and have all my bookmarks in firefox. Please help! I tried to reinstall firefox and this did not help.

I updated Firefox and everytime I open it, it crashes. I tried safe mode but it crashes before I can click anything. I need help quickly. I hate using Internet Explorer and have all my bookmarks in firefox. Please help! I tried to reinstall firefox and this did not help.

Chosen solution

I have solved the problem. I went to internet explorer and updated my shockwave. Now my firefox works fine.

Read this answer in context 👍 0

All Replies (2)

more options

https://crash-stats.mozilla.com/report/index/6dd4f8f6-8b75-4f14-8d8a-867742111206

Firefox 8.0.1 Crash Report [@ DbgBreakPoint ]

https://bugzilla.mozilla.org/show_bug.cgi?id=691271

Have Roboform installed? Update to the latest release...

Modified by Tim

more options

Chosen Solution

I have solved the problem. I went to internet explorer and updated my shockwave. Now my firefox works fine.