Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have updated to latest version but gmail says that I have not and keeps sending me to the download browser page.

  • 1 reply
  • 10 have this problem
  • 2 views
  • Last reply by cor-el

more options

When I try to download the new version of Firefox, I get a window saying save file or cancel. When I hit save file, nothing else happens. I went through google chrome and downloaded the new version, went into downloads and deleted the old versions but I am still getting a message on gmail that I have not updated to the new version and when I try to go to certain sites I am sent to your upgrade browser window.

When I try to download the new version of Firefox, I get a window saying save file or cancel. When I hit save file, nothing else happens. I went through google chrome and downloaded the new version, went into downloads and deleted the old versions but I am still getting a message on gmail that I have not updated to the new version and when I try to go to certain sites I am sent to your upgrade browser window.

Chosen solution

You have a user agent that is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.0.12

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.12) Gecko/2009070611 Firefox/3.0.12 (.NET CLR 3.5.30729) FBSMTWB

See:

Read this answer in context 👍 2

All Replies (1)

more options

Chosen Solution

You have a user agent that is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox/3.0.12

  • Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.0.12) Gecko/2009070611 Firefox/3.0.12 (.NET CLR 3.5.30729) FBSMTWB

See: