Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Ancestry have told me they do not support Firefox 4. There is an issue with their magnifier when viewing documents. Findmypast DjVu viewer is also difficult.

  • 1 reply
  • 5 have this problem
  • 5 views
  • Last reply by TonyE

Tiggery
Tiggery
more options

When the magnifier in Ancestry's document viewer is used (for example to view one small part of a Census image at a larger magnification), it is impossible to remove the cursor from the image without CTRL-ALT-DEL, which releases it instantly.

Findmypast cannot move from one image to the next without crashing.

They have both suggested I use IE7 or 8, or return to Firefox 3.6

Would it be better to return to version 3.6 while major sites become compliant? Should point out that Ancestry doesn't support IE8 yet, either, doesn't seem interested in keeping up. Is there anything Mozilla can do?

When the magnifier in Ancestry's document viewer is used (for example to view one small part of a Census image at a larger magnification), it is impossible to remove the cursor from the image without CTRL-ALT-DEL, which releases it instantly. Findmypast cannot move from one image to the next without crashing. They have both suggested I use IE7 or 8, or return to Firefox 3.6 Would it be better to return to version 3.6 while major sites become compliant? Should point out that Ancestry doesn't support IE8 yet, either, doesn't seem interested in keeping up. Is there anything Mozilla can do?

All Replies (1)

TonyE
TonyE
  • Moderator
more options

As it is just for one site, you can install the portable version of Firefox 3.6 on your hard drive and use that to access Ancestry, and use Firefox 4 for the rest of your browsing.

You can download the portable version from http://portableapps.com/apps/internet/firefox_portable - Firefox 3.6 is listed in the legacy versions section near the bottom of the page. When you run the installer just specify a location on your hard drive.