We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6.13 does not load AOL mail - it logs in ok but does not load

  • 1 reply
  • 16 have this problem
  • 3 views
  • Last reply by cor-el

more options

I updated Firefox to the latest version and it will not load my AOL eMails.

I can however log into my AOL account and it shows the Welcome message and number of unread mail and also shows the folders etc. including Spam folder but it does not load the eMail or will not allow me to open any eMails.- Just shows blank. BTW I can access my AOL mail Box with Internet Explorer.

I updated Firefox to the latest version and it will not load my AOL eMails. I can however log into my AOL account and it shows the Welcome message and number of unread mail and also shows the folders etc. including Spam folder but it does not load the eMail or will not allow me to open any eMails.- Just shows blank. BTW I can access my AOL mail Box with Internet Explorer.

All Replies (1)

more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: