Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After downloading a file "Scanning for viruses" in Downloads never completes

  • 1 reply
  • 17 have this problem
  • 2 views
  • Last reply by cor-el

AnonymousUser
AnonymousUser
more options

When I download a file, in the Downloads window, instead of completing normally, I get a green bar that says "Scanning for viruses" that never stops (so even after several minutes those files continue to be scanned (or it looks like that's what is happening), and double clicking doesn't open the downloaded file or folder, instead it opens the folder that contains the file or folder.

This happened

Every time Firefox opened

== 7/15/10 (I think when I installed the most recent Firefox update)

When I download a file, in the Downloads window, instead of completing normally, I get a green bar that says "Scanning for viruses" that never stops (so even after several minutes those files continue to be scanned (or it looks like that's what is happening), and double clicking doesn't open the downloaded file or folder, instead it opens the folder that contains the file or folder. == This happened == Every time Firefox opened == 7/15/10 (I think when I installed the most recent Firefox update)

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing. .......... See also http://kb.mozillazine.org/Unable_to_save_or_download_files (Disable virus scanning in Firefox preferences - Windows)