Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have tried to download Firefox multiple times and the welcome screen will not pop up. After download, it remains at the Firefox download page.

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by zzxc

more options

I cannot get the welcome screen to pop up so that I can complete the download of Firefox.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

I cannot get the welcome screen to pop up so that I can complete the download of Firefox. == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.4; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)

All Replies (1)

more options

After you download Firefox Setup 3.6.3.exe, you must double click on this file. Usually, you can find this either on your desktop or in your Downloads folder.

Your Downloads folder is located inside Documents.