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‘Unable to reinstall Last Pass password manager extension. Get error message "Download failed. Please check your connection". Which connection? I can browse on the web. Advise!!’

  • 2 replies
  • 0 have this problem
  • 3 views
  • Last reply by Terry

Jane E
Jane E
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Do not understand what the error message is trying to tell me. I got the same error message trying to add another password manager extension.

Do not understand what the error message is trying to tell me. I got the same error message trying to add another password manager extension.

All Replies (2)

Dropa
Dropa
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Then you need to check with LastPass site to find what might be the problem installation issue here.

Terry
Terry
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It isn't the add-ons site because I can install an extension (not a password manager).

Try right-clicking the button labelled "Add to Firefox" and then select "Save link as". That will enable you to save the extension file on your computer and you can install it then from the Add-ons and Themes page (ctl+shft+a). You do that by pressing the cog icon above the list of add-ons and selecting "Install add-on from file".

It is possible that security software (or a policy installed by such software) is preventing you from installing a password manager.

Modified by Terry