Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird 91 update deleted "collected addresses"

more options

Seems like moving to TB 91.2.0 (64 bit) from TB 78.14.0 (64bit) deleted my "collected addresses" Any thoughts on how I can recover them?

Seems like moving to TB 91.2.0 (64 bit) from TB 78.14.0 (64bit) deleted my "collected addresses" Any thoughts on how I can recover them?

Chosen solution

Update: My TB78-TB91 upgrade was messed up pretty thoroughly by having the "enable/disable online prompt" setting set to enable which caused plugins to partially load but be non-functional. One of those plugins was CardBook which can be configured to manage "collected addresses"

On a second machine that had an identical profile, I disabled the "enable/disable online prompt" setting and did the upgrade and I did not lose my "collected addresses"

I also determined that the CardBook configuration was diverting "collected addresses" to CardBook so once I was able to get CardBook to function correctly, I was able to access my prior set of "collected addresses".

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Update: My TB78-TB91 upgrade was messed up pretty thoroughly by having the "enable/disable online prompt" setting set to enable which caused plugins to partially load but be non-functional. One of those plugins was CardBook which can be configured to manage "collected addresses"

On a second machine that had an identical profile, I disabled the "enable/disable online prompt" setting and did the upgrade and I did not lose my "collected addresses"

I also determined that the CardBook configuration was diverting "collected addresses" to CardBook so once I was able to get CardBook to function correctly, I was able to access my prior set of "collected addresses".