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TB Email Issues

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by bmurphy5

bmurphy5
bmurphy5
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I have been using TB for some time now. Late last year (2020) I started having issues with my @att.net email addresses. Several account in TB stopped being able to pull messages. I've researched, called AT&T, cannot figure this out. I put in a correct password and the imap.mail.att.net server seems to reject it. However in my TB I do have 1 email address (it's an @att.net address and the server setup is the same as the others, imap.mail.att.net, port 993, etc) and it works just fine. TB retrieves emails for this one account perfectly fine. The other few I'm trying to use, I get the login/password issue, specifically it says "Login to server imap.mail.att.net with username [email protected] failed." What on earth is the problem? I changed the minimum TLS version in my TB to 1 from 3 (since I'm running TB 78.5) and that has not helped. Why does 1 single address work in TB and others do not? I know the passwords are correct...I can login to a browser and check the email accounts that way. Please, please help if someone can. Thank you.

I have been using TB for some time now. Late last year (2020) I started having issues with my @att.net email addresses. Several account in TB stopped being able to pull messages. I've researched, called AT&T, cannot figure this out. I put in a correct password and the imap.mail.att.net server seems to reject it. However in my TB I do have 1 email address (it's an @att.net address and the server setup is the same as the others, imap.mail.att.net, port 993, etc) and it works just fine. TB retrieves emails for this one account perfectly fine. The other few I'm trying to use, I get the login/password issue, specifically it says "Login to server imap.mail.att.net with username [email protected] failed." What on earth is the problem? I changed the minimum TLS version in my TB to 1 from 3 (since I'm running TB 78.5) and that has not helped. Why does 1 single address work in TB and others do not? I know the passwords are correct...I can login to a browser and check the email accounts that way. Please, please help if someone can. Thank you.

Chosen solution

Are you using a secure mail key in place of the password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

https://support.mozilla.org/en-US/questions/1313640

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Are you using a secure mail key in place of the password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

https://support.mozilla.org/en-US/questions/1313640

bmurphy5
bmurphy5 Question owner
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I did solve the problem, I do thank you for the reply sfhowes. That was the issue...the secure mail key. Too bad my calls to AT&T support and me being cycled around the globe yielded no results or help. That was quite a doozy, trying to get this to work. Seems odd or silly that instead of a password we have to use a key...when the key truth be told is pretty simple in nature...whereas my passwords are always very strong & complex. Oh well. Thank you again, everything is working properly again.