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Why I stopped getting emails on Thunderbird on 5/3/20 but emails still coming in on Cox Webmail?

  • 1 reply
  • 1 has this problem
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  • Last reply by sfhowes

mdewall
mdewall
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I am still getting my emails on Cox webmail, but I no longer receive them on Thunderbird as of May 3rd. I removed my account from Saved Passwords and was told I be prompted for a new password once I close and reopened Thunderbird. I did as instructed but was not prompted to enter a new password.

I am still getting my emails on Cox webmail, but I no longer receive them on Thunderbird as of May 3rd. I removed my account from Saved Passwords and was told I be prompted for a new password once I close and reopened Thunderbird. I did as instructed but was not prompted to enter a new password.

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sfhowes
sfhowes
  • Top 10 Contributor
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There might be a corrupted message that's blocking the download of mail to TB. Access the account in webmail and delete messages one-at-a-time from around when the problem began, and see if the rest of the messages show up in TB. Also, empty the Trash and Spam/Bulk folders in webmail.

https://support.mozilla.org/en-US/questions/1158670