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The chat feature of at least one website doesn't work in firefox

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

airwilly
airwilly
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I tried to chat with Directv online and the chat button is grayed out on firefox, whereas MSExplorer does work. I think there is a privacy setting in firefox which is causing this, but I can't remember what it is. Can I get a little help here?

I tried to chat with Directv online and the chat button is grayed out on firefox, whereas MSExplorer does work. I think there is a privacy setting in firefox which is causing this, but I can't remember what it is. Can I get a little help here?

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking