Error appears claiming TB failed to connect to pop3.mydomain, However, that is not my mail server: why is TB trying to connect to a guessed (wrong) server?
Not sure what's triggering it, but sometimes when I start TB, it throws an error saying it failed to connect to "imap.mydomainname" or "pop3.mydomainname", but my mail server host is NOT named 'pop3' nor 'imap'. It's like TB is guessing a wrong name and attempting to connect, even though the correct name is configured.
Not sure what's triggering it, but sometimes when I start TB, it throws an error saying it failed to connect to "imap.mydomainname" or "pop3.mydomainname", but my mail server host is NOT named 'pop3' nor 'imap'. It's like TB is guessing a wrong name and attempting to connect, even though the correct name is configured.
All Replies (3)
Thunderbird is using what's in your account settings.
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
um, sorry, it's not: Requested troubleshooting data below. Note: I haven't seen the error in a few days, but pretty certain the error referenced "pop.hughes.name" rather than "shawn.hughes.name". Since dot name is such a stupid TLD (yeah, I fell for it and have regretted it since), perhaps it's a use case not anticipated by TB dev's.
Application Basics
Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) mail.mxes.net:443, SSL, passwordCleartext
OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, true
OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
OUTGOING: , smtp.mxes.net:443, SSL, passwordCleartext, false
account4:
INCOMING: account4, , (imap) kefka.asoshared.com:993, SSL, passwordCleartext
OUTGOING: , kefka.asoshared.com:587, alwaysSTARTTLS, passwordCleartext, true
account5:
INCOMING: account5, , (pop3) shawn.hughes.name:995, SSL, passwordCleartext
OUTGOING: , in.mailjet.com:587, alwaysSTARTTLS, passwordCleartext, true
OUTGOING: , simply.asoshared.com:465, SSL, passwordCleartext, false
account6:
INCOMING: account6, , (imap) shawn.hughes.name:993, SSL, passwordCleartext
OUTGOING: , in.mailjet.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) simply.asoshared.com:993, SSL, passwordCleartext
OUTGOING: , simply.asoshared.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) simply.asoshared.com:993, SSL, passwordCleartext
OUTGOING: , simply.asoshared.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (none) Local Folders, plain, passwordCleartext
account13:
INCOMING: account13, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
account14:
INCOMING: account14, , (imap) imap.googlemail.com:993, SSL, OAuth2
OUTGOING: , smtp.googlemail.com:465, SSL, OAuth2, true
account16:
INCOMING: account16, , (imap) kefka.asoshared.com:993, SSL, passwordCleartext
OUTGOING: , in-v3.mailjet.com:587, alwaysSTARTTLS, passwordEncrypted, true
account18:
INCOMING: account18, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-7568a312-974f-4b46-9d94-8b0980180119 (1/19/2018) https://crash-stats.mozilla.com/report/index/bp-376027b1-82f3-465c-bdd0-da7370180109 (1/9/2018) https://crash-stats.mozilla.com/report/index/bp-be64c725-46b7-4428-a58f-bdd770170514 (5/14/2017) https://crash-stats.mozilla.com/report/index/bp-b8b91f25-d1ce-4a1d-b9f4-140102170117 (1/17/2017) https://crash-stats.mozilla.com/report/index/bp-97ed5c27-5d80-4abc-a2f2-0f17e2161123 (11/23/2016)
Extensions gContactSync, 3.0.0, true, [email protected] Identity Chooser, 1.9.4, true, [email protected] ImportExportTools, 3.3.0, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} tasks and mails, 2.5, true, {c7adabc0-01aa-11df-8a39-0800200c9a66} Contact Tabs, 2.6.4, false, [email protected] Lightning, 6.2.3, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
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font.name.sans-serif.x-cyrillic: Calibri
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font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
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font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
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font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.d3d11layers.appVersion: 45.5.1
gfx.crash-guard.d3d11layers.deviceID: 0x2a02
gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.1867
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: false
gfx.crash-guard.status.d3d11layers: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 82feb41c-6b19-42f6-8fc6-9231dadb978
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1542051657
places.history.expiration.transient_current_max_pages: 122334
plugin.importedState: true
plugin.state.flash: 0
plugin.state.npadobeaamdetect: 0
plugin.state.npauthz: 0
plugin.state.npcidetect: 0
plugin.state.npctrl: 0
plugin.state.npgeplugin: 0
plugin.state.npspwrap: 0
plugin.state.npvlc: 0
print.printer_\\ARM\HP_LaserJet_1200_Series_PCL_5.print_bgcolor: false
--- remaining printers deleted due to exceeding 10,000 character limit in post dialog.
Can you post a screenshot of the error message when you get one? https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
There's nothing wrong with the .name TLD. Thunderbird doesn't care about the name anyway, the domain name ultimately get's resolved by the authoritative DNS server for that domain.
I don't know why you'd get an error message with a different host name, but I somehow doubt this is related to Thunderbird. It could be related to a DNS issue, but that's just speculation at this point.