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[Solved] Passwords not saved after upgrade

parcelvulture
parcelvulture
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After upgrading Thunderbird, passwords are not saved anymore. The story: 1. I used a profile with Thunderbird 52 under Windows with several email accounts that I kept using for many years of Thunderbird upgrades. Always worked like a charm. 2. Computer died. Bought new one, installed Ubuntu. Came with Thunderbird 60.2.1. 3. Restored Thunderbird profile from (1). Thunderbird sees it and shows the email accounts. 4. Thunderbird won't connect to any email servers and keeps asking for passwords all the time. 5. Logs say JavaScript error: jar:file:///usr/lib/thunderbird/omni.ja!/components/crypto-SDR.js, line 179: NS_ERROR_FAILURE: Couldn't decrypt string

I appreciate any help that doesn't require re-downloading all email :)

After upgrading Thunderbird, passwords are not saved anymore. The story: 1. I used a profile with Thunderbird 52 under Windows with several email accounts that I kept using for many years of Thunderbird upgrades. Always worked like a charm. 2. Computer died. Bought new one, installed Ubuntu. Came with Thunderbird 60.2.1. 3. Restored Thunderbird profile from (1). Thunderbird sees it and shows the email accounts. 4. Thunderbird won't connect to any email servers and keeps asking for passwords all the time. 5. Logs say JavaScript error: jar:file:///usr/lib/thunderbird/omni.ja!/components/crypto-SDR.js, line 179: NS_ERROR_FAILURE: Couldn't decrypt string I appreciate any help that doesn't require re-downloading all email :)

Modified by parcelvulture

Chosen solution

Nevermind, deleting "pkcs11.txt" from the profile or starting in safe mode fixes the issue.

Read this answer in context 👍 0

All Replies (5)

parcelvulture
parcelvulture Question owner
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Chosen Solution

Nevermind, deleting "pkcs11.txt" from the profile or starting in safe mode fixes the issue.

SharkyCA
SharkyCA
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Trying to understand this completely. I have had a lot of headaches around the update from 52.9.1 to 60.3.0 Are you saying after the upgrade I should "delete pkcs.txt" from the profile and this will re-instate my passwords?

I have reinstalled 52.9.1 numerous times and finally deleted all reference to ThunderBird went to a clean install of 52.9.1 reinstalled my email settings from a Mozbackup file being careful to be disconnected from the internet as the default is to immediately load the 60.3.0 update!

Now running 52.9.1 email back up and running and "AUTO UPDATE" turned OFF!

Reported in Bug 1505038

Modified by SharkyCA

parcelvulture
parcelvulture Question owner
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What worked for me: - close t52 - back up profile - uninstall t52 - delete pkcs11.txt in profile - install t60 - run t60 with profile manager - select profile

SharkyCA
SharkyCA
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parcelvulture said

What worked for me: - close t52 - back up profile - uninstall t52 - delete pkcs11.txt in profile - install t60 - run t60 with profile manager - select profile

You say T60 with "Profile Manager" is that a component of T60? or is Profile Manager an add on?

parcelvulture
parcelvulture Question owner
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Let me google that for you https://support.mozilla.org/en-US/kb/using-multiple-profiles