Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Have Firefox on Ipad. Love it. Forgot p/word. Want to link with new Windows 10, Firefox account if I can.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

WantFirefox
WantFirefox
more options

Have had Firefox on my old desktop pc for years and love it. Have just purchased a new Windows 10 pc and downloaded F'fox to it. However, I had to open a new account, as I could not remember my p'word from the old computer, and, if I reset the p'word, it says I will lose my bookmarks. I would like to sync the old and new bookmarks, etc, but there is no option to do that. Is that functionality available? Also have F/fox on my Ipad, but again, the bookmarks don't show. As you can see, I love your product ... just would like to have my bookmarks available.

Thanks, d

Have had Firefox on my old desktop pc for years and love it. Have just purchased a new Windows 10 pc and downloaded F'fox to it. However, I had to open a new account, as I could not remember my p'word from the old computer, and, if I reset the p'word, it says I will lose my bookmarks. I would like to sync the old and new bookmarks, etc, but there is no option to do that. Is that functionality available? Also have F/fox on my Ipad, but again, the bookmarks don't show. As you can see, I love your product ... just would like to have my bookmarks available. Thanks, d

All Replies (2)

FredMcD
FredMcD
more options

Here is what you should do. Open the old sync account and change its password. This will remove all data from the servers, but Not your computers. Once that is done, open all devices/profiles using the new password. You should not lose any data.

Remember to give the sync time to work.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you still have access to that other computer then you can use a USB stick (jump drive) to pass your personal data.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.