Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot send out an e-mail, does not go to send

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Zenos

more options

I really need this option right now. Your e-mail set up stinks. I can send it out but it is not recorded in the sent E-mails. NOw does this mean that it did not get send or am I sending e-mails that are just not b eing recorded in the sent account.

I really need this option right now. Your e-mail set up stinks. I can send it out but it is not recorded in the sent E-mails. NOw does this mean that it did not get send or am I sending e-mails that are just not b eing recorded in the sent account.

All Replies (1)

more options

Can you imagine how demotivating it is to read a question that starts off by saying "stinks"?

You have said nothing about what configuration you're using, so I'll just supply the standard canned response. Your reply to this will answer several necessary questions.

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.