Pictures on certain websites wont load since update
Certain websites wont display pictures of products, for instance - B&Q website wont show pictures of products or Asda/Tesco websites but Argos website will. Happens with others too but those were looked at today. Been happening for about a few weeks I think. Using windows 10 on laptop and firefox obviously, tried IE and its fine using that....
Thanks for any help provided..
All Replies (7)
Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!
So the problem disappears when in safe mode but tried all the options inc update drivers etc and still the same, yes did restart laptop. So any other ideas please?
Something else which may provide a clue? the favourites bookmarks menu folders changed colour when this started happening, I did remove installed items on appearance tab and tried default theme, still same and folder colour does not change, still grey. No idea if this is of any significance but thought worth mentioning ;-)
Would you disable your Ghostery extension and see if that will make a difference ?
If that's not it, then maybe you'd like to take a look at this article :
Ghostery disable sorts it , thank you, will try removing it and reinstalling it and report back...
cocobolo said
Ghostery disable sorts it , thank you, will try removing it and reinstalling it and report back...
Take all the time you need - no rush !
Report sent to Ghostery will report back if something resolves it when I hear from them. Thanks