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Distorted image on both mac & win

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  • Last reply by cor-el

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I'm getting some distorted images on both Win and Mac systems—not all images, just some. For example, the image located at: http://pix.us.criteo.net/img/img?c=1&h=400&i=3439-097467336438&m=1&q=80&r=0&u=http%3A%2F%2Fwww.vitacost.com%2FImages%2FProducts%2F500%2FNatures-Plus%2FNatures-Plus-Cal-Mag-Caps-097467336438.jpg&w=400&s=ys9cRlhyK_NKM2igVMnbBq8B


which looks fine, is rendered thus in FF on both Win(7) and Mac (10.12.5):

(I am hoping these images appear; if not, then my best description is that the distorted on is horizontally "squashed.") I have tried all the typical suggestions, such as deselecting acceleration and the about:config changes. It appears that a good image is being suppied, but that something is happening when FF processes it. Does not happen in Safari, IE, Chrome, or Opera. Using current version of FF on Mac, slightly older on Win. Any thoughts? TYIA.

I'm getting some distorted images on both Win and Mac systems—not all images, just some. For example, the image located at: http://pix.us.criteo.net/img/img?c=1&h=400&i=3439-097467336438&m=1&q=80&r=0&u=http%3A%2F%2Fwww.vitacost.com%2FImages%2FProducts%2F500%2FNatures-Plus%2FNatures-Plus-Cal-Mag-Caps-097467336438.jpg&w=400&s=ys9cRlhyK_NKM2igVMnbBq8B which looks fine, is rendered thus in FF on both Win(7) and Mac (10.12.5): (I am hoping these images appear; if not, then my best description is that the distorted on is horizontally "squashed.") I have tried all the typical suggestions, such as deselecting acceleration and the about:config changes. It appears that a good image is being suppied, but that something is happening when FF processes it. Does not happen in Safari, IE, Chrome, or Opera. Using current version of FF on Mac, slightly older on Win. Any thoughts? TYIA.
Attached screenshots

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Does this also happen when you open this image standalone in a tab or is this happening when this image is embedded in a website?

In case of the latter this is likely caused by specifying the dimensions of this image and not using the native dimensions of this image.

Can you post a link to a publicly accessible page (i.e. no authentication or signing on required) where you see this happen?

Modified by cor-el

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Thank you. As this is an ad that was targeted to me, the public link to it is the "normal" image URL. I think that your suggestion is accurate, as I too had considered that possibility. The image, then, whatever its true dims, is going to be placed on a certain space on the page and given what amounts to a command to stretch to fill that space.

I am trying to repro it right now in Chrome, but no luck yet getting that same image to appear. I will keep at it. I think you're on to the problem, meaning that it's out of my control. TX for quick response. I may follow-up if events warrant.

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You can use the built-in Inspector in both Firefox and Google Chrome to check the box and image dimensions.