Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I DO NOT understand. "connection is not Secure"

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by philipp

ChristineRegina
ChristineRegina
more options

Windows 10 just installed an upgrade. My yahoo email said that there was a problem and that I should down load "Firefox". I did. Firefox says that my "connection is not Secure" SEC_ERROR_UNKNOWN_ISSUER . I have looked at your help screens. They might as well be written in a foreign language. I do not have any idea what to do next. Can you help?

Windows 10 just installed an upgrade. My yahoo email said that there was a problem and that I should down load "Firefox". I did. Firefox says that my "connection is not Secure" SEC_ERROR_UNKNOWN_ISSUER . I have looked at your help screens. They might as well be written in a foreign language. I do not have any idea what to do next. Can you help?

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, for those certificate errors a solution depends on the individual circumstances, so could you please give us the following information (like shown in the screenshot):

  • click on the advanced button on that "connection is not secure" error page (1)
  • then give of more information about the error by clicking on the error code (2), copying the text to the clipboard (3) and then pasting it here into a reply in the forum.

thank you!