We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to remove malware but it doesn't work, how can I remove it?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

Hello! My computer has some mega awful malware. It isn't just Firefox, though. Two days ago Firefox was working perfectly and then my dad may have downloaded a game or something and it now has super annoying pop ups. New windows open up and when I log onto a clothing site for example, mini windows come up and I can't click on the clothing for the site since the pop ups are constantly covering it. Please help!

Hello! My computer has some mega awful malware. It isn't just Firefox, though. Two days ago Firefox was working perfectly and then my dad may have downloaded a game or something and it now has super annoying pop ups. New windows open up and when I log onto a clothing site for example, mini windows come up and I can't click on the clothing for the site since the pop ups are constantly covering it. Please help!

All Replies (2)

more options

Hi, make sure pop-up blocking is enabled: Pop-up blocker settings, exceptions and troubleshooting.

You can also try running Malwarebytes Anti-Malware for Mac.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

more options