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I am not able to listen to BBC radio on my PC since upgrading to windows 10

  • 3 replies
  • 5 have this problem
  • 1 view
  • Last reply by cochondair

cochondair
cochondair
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I am using Firefox 45.0.2 and firefox says I am up to date.

When I click on any radio BBC program play button nothing happens. I had no problems before upgrading to Windows 10 .....BUT.....

I can listen to it ok on Miscrosoft Edge and I can also listen to Classic FM radio.

Any tweaks I need to do?

Thanks

I am using Firefox 45.0.2 and firefox says I am up to date. When I click on any radio BBC program play button nothing happens. I had no problems before upgrading to Windows 10 .....BUT..... I can listen to it ok on Miscrosoft Edge and I can also listen to Classic FM radio. Any tweaks I need to do? Thanks

Chosen solution

Do you see the Lego block icon at the left end of the location/address bar indicating that a plugin is used?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 👍 3

All Replies (3)

Jamie Kitson
Jamie Kitson
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It looks like the BBC radio player uses the Flash plugin, have you tried (re)installing that?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Do you see the Lego block icon at the left end of the location/address bar indicating that a plugin is used?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
cochondair
cochondair Question owner
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Thank you both for your help - clearing the cache seems to have sorted out the issue. I am most grateful