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new 38.5.1 randomly deletes inbox messages suddenly after they appear and I am not a computer techie and need help

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by SImes63

SImes63
SImes63
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My computer crashed and an Apple techie recovered as much as she could and installed Thunderbird 38.5.1. Now, when a new email appears in the Inbox, after one second, IT DISAPPEARS!!!. Also, older messages in the Inbox that I want to keep have DISAPPEARED!!! I am not much of a techie myself, so, if you have a solution, please spell out the step-by-step process in detail, assuming that I know nothing. HELP!!!

John

My computer crashed and an Apple techie recovered as much as she could and installed Thunderbird 38.5.1. Now, when a new email appears in the Inbox, after one second, IT DISAPPEARS!!!. Also, older messages in the Inbox that I want to keep have DISAPPEARED!!! I am not much of a techie myself, so, if you have a solution, please spell out the step-by-step process in detail, assuming that I know nothing. HELP!!! John

All Replies (4)

Matt
Matt
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View menu and check the messages entry is set to all. View menu and check threads is set to all

SImes63
SImes63 Question owner
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I'm sorry but I am such a NON-techie that I need complete sentences to understand what you wrote. But I guessed a little bit at what you were trying to say. Within Thunderbird I clicked on VIEW at the top and "messages entry" didn't appear. But "threads" did and "All" was checked there. Can you explain your answer so that I can understand it? Thanks!

Matt
Matt
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message should be immediately above threads on the View menu.

SImes63
SImes63 Question owner
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message is NOT immediately above threads on the View menu. "Sort by" is there instead. And, within that, "date" "Descending" and "unthreaded" are checked. I have Thunderbird 38.5.1 and I'm running it on a 10.10. 5 OS. if that info helps. Thanks for trying to help with this.