ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Why is my Norton Identity safe no longer available in FF 17?

  • 6 การตอบกลับ
  • 23 คนมีปัญหานี้
  • 10 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย impala6

more options

The update process from FF 16 to FF 17 indicated that the Norton Toolbar was no longer supported. Is this a Mozilla or a Norton issue?

The update process from FF 16 to FF 17 indicated that the Norton Toolbar was no longer supported. Is this a Mozilla or a Norton issue?

การตอบกลับทั้งหมด (6)

more options

hello aamstutz, in principle it's the job of third-party-vendors that provide addons for firefox to make the necessary adjustments to their products. according to symantec they've already released a compatibility update for the toolbar which should make it compatible with firefox 17, please run the symantec liveupdate: https://community.norton.com/t5/Norton-360/Firefox-17-Support-for-Norton-Toolbar/m-p/853424

more options

it is a norton issue, you'll have to wait until they update their add-on

more options

barzogh, they have updated it already for couple days now as can be seen in the https://community.norton.com/t5/Norton-360/Firefox-17-Support-for-Norton-Toolbar/m-p/853424 link that was posted above.

more options

The Norton Toolbar and Norton Internet Safe are two different things. I used to have Internet Safe appear in my normal bookmarks without having the Norton Toolbar present. Now it appears you cannot have it without the Norton Toolbar.

เปลี่ยนแปลงโดย impala6 เมื่อ

more options

hello, the norton product documentation also refers to the Internet Safe standalone version - the procedure should be the same as for the other products, run liveupdate: https://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Firefox-17-Support-for-Norton-Toolbar/td-p/853416

more options

You can run the LiveUpdate all day long, but unless you realize the Internet Safe is now something you can only access from the Norton Toolbar - and that the name is different - you will be looking in the wrong place for it.

The LiveUpdate is critical to recovering the Norton Toolbar, but users might not realize it is no longer a "quick link".