Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

after opening a certain website, I can't close firefox anymore

  • 3 การตอบกลับ
  • 24 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย tonie3

sierui
sierui
more options

I opened a website in google and I got a tiny webpage saying: This page on http://protectremovevirusxpnow.com says: Windows Security has found critical process activity on your system and will perform fast scan of system files. The only button you can press is OK. I have no windows running on my MAC. Also the tabs are gone, except the tab Firefox. But you can't close firefox. The only thing I can do is to shutdown the whole computer by the powerbutton. What can I do? Thanks,

I opened a website in google and I got a tiny webpage saying: This page on http://protectremovevirusxpnow.com says: Windows Security has found critical process activity on your system and will perform fast scan of system files. The only button you can press is OK. I have no windows running on my MAC. Also the tabs are gone, except the tab Firefox. But you can't close firefox. The only thing I can do is to shutdown the whole computer by the powerbutton. What can I do? Thanks,

การตอบกลับทั้งหมด (3)

tonie3
tonie3
more options

Hi sierui,

I have the same problem. Don't know what to do though so not entirely helpful there! But I found the same issue on this thread - https://support.mozilla.com/is/questions/811477 - although none of the answers are particularly useful for mac users, there might be a slight chance that someone will resolve the problem in the near future.

Also, after rebooting my mac, it seems the pop up window with the message 'Windows Security has found ........' didn't pop again.

johnnytucats
johnnytucats
more options

Instead of restarting your Mac, you can "Force Quit" Firefox. In the Apple Menu, select "Force Quit...", then select Firefox and Force Quit.

tonie3
tonie3
more options

I did do that beforehand, but force quitting firefox didn't resolve the issue at all, after I restarted firefox again the pop up came up straight away. Obviously reopening the last webpage.

I have now switched to google chrome for the time being as this issue seems to be strongly related to firefox itself.