Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Firefox states I need to restart my computer because of an earlier version, but that does not help

  • 3 การตอบกลับ
  • 5 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย renie5

renie5
renie5
more options

There is a problem with the Firefox I have installed but cannot get it uninstalled. Each time I try to download the complete version, I get a message that says I need to reboot to finish uninstall of previous download. I have rebooted many times, but always receive the same message.

There is a problem with the Firefox I have installed but cannot get it uninstalled. Each time I try to download the complete version, I get a message that says I need to reboot to finish uninstall of previous download. I have rebooted many times, but always receive the same message.

การตอบกลับทั้งหมด (3)

TonyE
TonyE
  • Moderator
more options

Try manually resetting the software update feature by deleting the files and folders related to software update as shown in the "Software Update not working properly" section of this article - http://kb.mozillazine.org/Software_Update

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox (http://www.mozilla.com/firefox/all.html) and do a reinstall of Firefox on top of the current version.
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.

renie5
renie5 เจ้าของคำถาม
more options

No doesn't help. Tried to run as admin, still tells me to reboot to remove previous version. Also tried to remove what is already in my computer and nothing happens.