Thunderbird. When I boot up the program it gets hung up trying to load the Inbox file and then after about 20 minutes the program crashes and asks for a restart.
I've tried Troubleshooting Mode but it only recommends "Clear Startup Cache" and when I click it to reboot the program Thunderbird stills fails to load the Inbox file and Troubleshooting Mode again recommends the same "Clear Startup Cache" as a remedy. Not sure what to do to get Inbox file loaded in program. BTW the program does download new emails to the Inbox file but program is unable to load the file. During Thunderbird program restart the message at the bottom left of Thunderbird window is "Summarizing files for Inbox" which after 20 minutes program crashes ans asks for a reboot. Any corrective action recommendations is appreciated.
Thanks, Mike
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How big (in GB) is the Inbox folder and how many messages does it contain? R-click > Properties > Number of messages & Size on disk
Hi and Thanks for the prompt response. R-click > Properties > Number of messages & Size on disk: Both report "Unknown".
Is the Inbox folder in a POP or an IMAP account? Anyhow, TB shut down navigate to your Thunderbird profile folder as described in this SUMO article https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_finding-your-profile-without-opening-thunderbird Note the size of the profile folder abcd1234.default-release (or some similar name) If POP account go to folder Mail > pop.xxx.xx and note the size of the Inbox file (the one without an extension) If IMAP account go to folder ImapMail > imap.xxx.xx and note the size of the INBOX file
Thanks for the info for corrective actions. It is a POP3 server and I will try the directions above and will let you know the outcome.
6.3 GB is too big a size for an Inbox folder - respectively the correspondant Inbox mailbox file in the TB profile ! This is the folder which suffers most of the message traffic and therefore most likely can get damaged. Ideally its size should turn around some hundred MB and to maintain a rather small size one should delete messages without importance and archive messages one wants to keep- or has to keep for legal reasons.
I prescribe a weight loss diet for your Inbox folder. Delete as many messages as you can and archive most of the rest, e. g. in the Local Folders by creating thematic folders. When this is done compact the Inbox via R-click > Compact ...
After deleting all unnecessary messages you may compact the Inbox a first time and test whether TB still freezes (gets unresponsive). If TB is revived you may take more time to set up an archive for your important messages later when it suits you.
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Thank you. How do I access the contents of the Inbox folder? TB won't load it and it crashes the program when I try. Is there a utility program to access and edit the contents?
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