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Missing Spam folder in Thunderbird email

  • 13 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 63 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย dj3stiles

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I cannot locate a Spam folder in my Thunderbird email. Can someone please point me in the right direction?

I cannot locate a Spam folder in my Thunderbird email. Can someone please point me in the right direction?

การตอบกลับทั้งหมด (13)

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Thunderbird calls it Junk.

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Thanks for your response, Matt. I don't have a Junk folder, either.

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Right-click the account in the Folder Pane, Subscribe..., and check the box for Spam (IMAP accounts only).

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Thank you but there is no Spam box to check. Not an IMAP account, maybe?

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Check the Server Type in Account Settings/Server Settings. POP only downloads the Inbox, and only IMAP has Subscribe in the menu. If you've enabled TB's Junk controls, there will be a Junk folder, but to see the mail provider's Spam or Bulk folder, the account must be IMAP.

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Thanks again but it looks like the account is imap.mail.att.net

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What is the Server Type, POP or IMAP? You could have entered imap.mail.att.net but the Server Type might still be POP.

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Server type is IMAP mail server

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Is there a Spam folder visible in webmail? Maybe IMAP access for that folder has to be enabled manually, which is possible but unlikely.

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I don't see any Spam. Only two Junk folders. One in my Inbox and the other in Local Folders.

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sfhowes said

Right-click the account in the Folder Pane, Subscribe..., and check the box for Spam (IMAP accounts only).

In the Subscribe window, click Refresh and see if Spam appears.

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Sorry, that didn't work either. Spam is not listed after refreshing.