Firefox crashing 10.15.7
Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.
Model Name: Mac mini
Model Identifier: Macmini6,2 Processor Name: Quad-Core Intel Core i7 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Hyper-Threading Technology: Enabled Memory: 16 GB Boot ROM Version: 424.0.0.0.0 SMC Version (system): 2.8f0
การตอบกลับทั้งหมด (20)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-5f3a528e-c818-4c15-8616-687060211028 10/28/21, 7:18 PM
bp-5f3a528e-c818-4c15-8616-687060211028 Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1
Crash Reason EXC_SOFTWARE / SIGABRT
Attention Sumos, there are 12 related bug reports
Several of the bug reports think this may be caused by an Apple update.
I called for more help.
Thank you so much for your help. I only posted one crash because before I got to read your instructions I completely uninstalled Firefox and reinstalled.
Is this sufficient or if more crashes occur, would more reports help?
There was just a recent update from Apple.
Your efforts are very much appreciated.
Yes. Post any new crash report numbers. While they may be the same as the above, they could also be different.
Here are more. Thanks
Submitted Crash Reports
Report ID Date Submitted
bp-401a4908-6250-45cd-b15f-741bf0211030 10/30/21, 1:32 PM
bp-5f3a528e-c818-4c15-8616-687060211028 10/28/21, 7:18 PM
bp-47b6f436-2c02-4e1f-9cbe-421270211030 10/30/21, 6:37 PM
bp-9de22508-7b51-4125-a3d1-c9e5b0211030 10/30/21, 6:37 PM
bp-c371f734-0046-4fff-87c0-b48730211030 10/30/21, 6:37 PM
bp-c88548d7-bbed-4f7e-8082-407480211030 10/30/21, 6:37 PM
bp-f7f06197-9971-4719-918c-52dea0211030 10/30/21, 6:37 PM
bp-26d35a68-a336-43bf-ad83-f05550211030 10/30/21, 6:37 PM
bp-e83118d9-0ae4-4a28-85de-cf7610211030 10/30/21, 6:37 PM
bp-c0a3fc45-95e4-4393-a896-128b60211030 10/30/21, 6:37 PM
bp-576069fe-8b67-41be-b6e7-28c0b0211030 10/30/21, 6:37 PM
bp-401a4908-6250-45cd-b15f-741bf0211030 = Uptime 33 seconds bp-47b6f436-2c02-4e1f-9cbe-421270211030 = Uptime 4,152 seconds (1 hour, 9 minutes and 12 seconds) bp-9de22508-7b51-4125-a3d1-c9e5b0211030 = Uptime 5,723 seconds (1 hour, 35 minutes and 23 seconds) bp-c371f734-0046-4fff-87c0-b48730211030 = Uptime 500 seconds (8 minutes and 20 seconds)
Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1
Crash Reason EXC_SOFTWARE / SIGABRT
Attention Sumos, there are 12 related bug reports
What were you doing at the time? surfing, watching a clip, reading something . . . .
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Mostly, I was jumping around google maps. It would also crash when I zoomed on weather maps. I think it may have been crashing on other things before I wiped my old firefox. I had many divergent tabs up... not sure how many, 20 or more for sure.
Crashing now at the drop of a hat.
bp-7d6d2231-51be-4157-a50c-5d4480211101 11/1/21, 12:08 PM View bp-067419cb-f6e2-427b-9c9e-f44fb0211101 11/1/21, 12:08 PM View bp-51e86de6-bbbc-4d47-8661-2ddba0211101 11/1/21, 12:08 PM View bp-4fc0abad-f5a7-4e86-a01f-6fc950211101 11/1/21, 12:08 PM View bp-c1ef83d2-db8d-4366-88ea-913eb0211101 11/1/21, 12:08 PM View bp-321f57ca-ee65-437a-a0ab-c1c9c0211101 11/1/21, 11:54 AM View bp-0dcea07b-f22e-4aaf-9783-edd270211101 11/1/21, 11:54 AM View bp-6575ba09-4f2b-446d-bd44-55eb10211101 11/1/21, 11:54 AM View
bp-7d6d2231-51be-4157-a50c-5d4480211101 = Uptime 73 seconds (1 minute and 13 seconds) bp-067419cb-f6e2-427b-9c9e-f44fb0211101 = Uptime 558 seconds (9 minutes and 18 seconds) bp-51e86de6-bbbc-4d47-8661-2ddba0211101 = Uptime 25 seconds bp-4fc0abad-f5a7-4e86-a01f-6fc950211101 = Uptime 24 seconds
Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1
Crash Reason EXC_SOFTWARE / SIGABRT
Attention Sumos, there are 12 related bug reports
afarr83 said
Mostly, I was jumping around google maps.
Are you crashing only when you have Google tab open or does it crash without Google?
Another Mac user is having the same type of crashes; https://support.mozilla.org/en-US/questions/1356221
Fred Weather channel radar crashes it every time. Also PlayWSOP poker site crash every time. I have used this browser on those sites for many many years, never a problem. Very strange
For now, can you use a different browser on those sites?
Of course, but I'm hoping its temporary. I have all my bookmarks etc. on firefox
Firefox started crashing at the drop of at hat. Anything I did and sometimes nothing.
I overwrote my HD with a clone I happened to make just before the Catalina update. Everything is working fine now. Before I did this Firefox was crashing constantly no matter what I did. I will not update until this is resolved.
I checked and Apple sent a software update on 10/27. It was not a full blown new version update to a new level, just a quick security update. I've run many of those in the past without a problem, but I'm pretty sure the date of the update correlates with the beginning of the crashes. I sure hope this is just a temporary thing.