Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Not able to play videos on BBC.com

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 2 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

mshrf
mshrf
more options

I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should I do? Thanks. Edit: I have also tried on normal privacy settings.

I am not able to play videos on the BBC website using Firefox. The videos won't even load (see screenshot). I deleted cache and cookies, but still no result. What should I do? Thanks. Edit: I have also tried on normal privacy settings.
ภาพหน้าจอที่แนบมา

เปลี่ยนแปลงโดย mshrf เมื่อ

การตอบกลับทั้งหมด (3)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

mshrf
mshrf เจ้าของคำถาม
more options

Yes, still there :( By the way, not sure if it's related, but I have also turned off fingerprinting in about:config and I reset the default user agent, cleared cookies and cache, and restarted but it still won't show.

FredMcD
FredMcD
more options

Please provide a public link (no password) that we can check out. No Personal Information Please !

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration