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My account disappeared?

  • 3 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 11 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jscher2000 - Support Volunteer

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I reinstalled windows and when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account.

I had so many passwords on there and now I can no longer access as my account was deleted

Please help

I reinstalled windows and when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account. I had so many passwords on there and now I can no longer access as my account was deleted Please help

การตอบกลับทั้งหมด (3)

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Click the link to restore your account. Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.

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Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.

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matthewdani07 said

I reinstalled windows

Hi Matthew, what method did you use to reinstall it? The Windows "Refresh" or "Reset" should preserve your data in a folder named

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

You might just have one profile folder, or you might have more than one.

Anything so far?


matthewdani07 said

when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account.

Is it possible you were using a different email address for your Firefox Account? I don't think you can re-use an address you used before. ???