All Tabs Continue to Crash After Multiple Troubleshooting Attempts
Hello,
Since starting Firefox up today, every single attempted open link or tab crashes. A new, blank tab will crash, and even some about:tabs crash and must be attempted a few times to access. After going through multiple troubleshooting guides from both Mozilla and from users, I'm at a complete loss. A list of things I've tried:
-Restoring crashed tabs -Restarting Firefox -Restarting Firefox in Safe Mode -Clearing Cookies & Cache -Removing all addons and plugins -Restarting PC -Reinstalling Firefox -"Refreshing" Firefox -Making a new account -Restarting Firefox in Safe Mode after reinstall/refresh/new account -Checking browser internals -Troubleshooting/Reinstalling Flash -Checking for security software/malware issues -Switching browser.tabs.remote.autostart to false -Switching media.wmf.vp8.enabled to false -Checking that drivers are up to date -Switching to an older version of Firefox -Making a new profile for an older version of Firefox -Re-reverting to the current version of Firefox -Restarting PC another time and trying these again
Despite all of this, all tabs save for the about:tabs (excluding about:blank) crash immediately. I have no idea what else I can try, and any assistance would be appreciated.
วิธีแก้ปัญหาที่เลือก
We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.
- /questions/1280327 Firefox 73.0.1 was working fine, suddenly all new tabs "tab crash".
You can try to contact Bitdefender for support.
EDIT: I noticed that a bug report is filed:
- Bug 1616993 - Reports of tab crashes caused by Bitdefender
(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
การตอบกลับทั้งหมด (2)
วิธีแก้ปัญหาที่เลือก
We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.
- /questions/1280327 Firefox 73.0.1 was working fine, suddenly all new tabs "tab crash".
You can try to contact Bitdefender for support.
EDIT: I noticed that a bug report is filed:
- Bug 1616993 - Reports of tab crashes caused by Bitdefender
(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)
เปลี่ยนแปลงโดย cor-el เมื่อ
First attempt didn't work. Checked again, Bitdefender Agent was still installed. After uninstalling both Bitdefender products, Firefox works perfectly. Thank you ♥