download Turbotax program won't open
I downloaded Turbotax home and business. It showed up as two downloaded files. One as a .dmg and the other as a .dmg.part file. Neither file opens to shows an install/drag program to applications folder. I downloaded the same file using Safari and the program installed with no problems whats so ever. Is there something in settings that might help out?
วิธีแก้ปัญหาที่เลือก
Do you have anti-virus software installed on your computer as that can be a possible cause for the .part file to remain ?
Other possible causes are permission issues with copying the file to the destination folder.
อ่านคำตอบนี้ในบริบท 👍 1การตอบกลับทั้งหมด (3)
Did the download finish before you tried opening the file?
The fact that there's a .part suggests that the file was still in the process of downloading, which would explain why the .dmg file didn't open.
วิธีแก้ปัญหาที่เลือก
Do you have anti-virus software installed on your computer as that can be a possible cause for the .part file to remain ?
Other possible causes are permission issues with copying the file to the destination folder.
re-downloaded program with anti-virus software off. download still showed two files being downloaded. The .part file did disappear when the .dmg download was complete. The .dmg file opened just fine but I did not install it as I had already done so using Safari. In twenty-five years with a Mac this is the first time I ran into a .part file. Thanks for your help!