ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Update / Refresh / Missing bookmarks

  • 1 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 10 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย jscher2000 - Support Volunteer

more options

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

I updated Firefox on my laptop. Then it suggested I refresh. After I did, my bookmarks disappeared. I've been trying to get them back & the restore file was empty. I uninstalled & reinstalled. After I signed back in it removed all the bookmarks from my phone. I am freaking out!

การตอบกลับทั้งหมด (1)

more options

This advice is for your desktop:

Refresh should have moved your entire old Firefox settings (profile) folder to the desktop, inside an Old Firefox Data folder.

In your old profile folder you should find a folder named bookmarkbackups and inside there should be several files with dates embedded in them so you can confirm how recent they are. They also will have the number of items (folders + bookmarks) mentioned in the file name so you can see if any are unexpectedly small.

To restore one of those backups to your running Firefox, see the steps in the following article. You'll use the "Choose File" item on the Restore menu to point Firefox up to your desktop and into your old profile to restore an old backup.

Restore bookmarks from backup or move them to another computer

Does that work?