Cant receive or sent messages. Connection to server expires.
Hello guys,
I already tried a couple of suggestions that I found here on the forum, but non of them worked. Every time that I refresh the inbox, the connection to the server expires. I already increased the connection timeout to the limit, and still doesnt work. I already stop the anti-virus from checking the emails too. I cant receive or sent emails also.
One of the accounts has an gmail server, and works completely fine.
Here's the Troubleshooting Information it's in Portuguese:
Noções básicas da aplicação
Nome: Thunderbird Versão: 38.4.0 Agente de utilizador: Mozilla/5.0 (Windows NT 5.1; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Pasta do perfil: Mostrar pasta
(Unidade local) ID da aplicação: 20151119061742 Plugins ativos: about:plugins Configuração da versão: about:buildconfig Utilização da memória: about:memory
Contas de correio e notícias account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) ux02.duehost.com:993, SSL, passwordCleartext OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true
account4: INCOMING: account4, , (imap) ux02.duehost.com:993, SSL, passwordCleartext OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true
account6: INCOMING: account6, , (imap) ux02.duehost.com:993, SSL, passwordCleartext OUTGOING: ux02.duehost.com:993, SSL, passwordCleartext, true
account7: INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true
Relatório de erros
Extensões Lightning, 4.0.4.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Preferências importantes modificadas
Nome: Valor
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.4.0 font.internaluseonly.changed: false mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: a5a5f6f9-600d-4750-bb83-9b82de20c61 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false... network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1449510278 places.history.expiration.transient_current_max_pages: 53646 plugin.importedState: true print.printer_Brother_HL-1110_series.print_bgcolor: false print.printer_Brother_HL-1110_series.print_bgimages: false print.printer_Brother_HL-1110_series.print_colorspace: print.printer_Brother_HL-1110_series.print_command: print.printer_Brother_HL-1110_series.print_downloadfonts: false print.printer_Brother_HL-1110_series.print_duplex: -437918235 print.printer_Brother_HL-1110_series.print_edge_bottom: 0 print.printer_Brother_HL-1110_series.print_edge_left: 0 print.printer_Brother_HL-1110_series.print_edge_right: 0 print.printer_Brother_HL-1110_series.print_edge_top: 0 print.printer_Brother_HL-1110_series.print_evenpages: true print.printer_Brother_HL-1110_series.print_footercenter: print.printer_Brother_HL-1110_series.print_footerleft: &PT print.printer_Brother_HL-1110_series.print_footerright: &D print.printer_Brother_HL-1110_series.print_headercenter: print.printer_Brother_HL-1110_series.print_headerleft: &T print.printer_Brother_HL-1110_series.print_headerright: &U print.printer_Brother_HL-1110_series.print_in_color: true print.printer_Brother_HL-1110_series.print_margin_bottom: 0.5 print.printer_Brother_HL-1110_series.print_margin_left: 0.5 print.printer_Brother_HL-1110_series.print_margin_right: 0.5 print.printer_Brother_HL-1110_series.print_margin_top: 0.5 print.printer_Brother_HL-1110_series.print_oddpages: true print.printer_Brother_HL-1110_series.print_orientation: 0 print.printer_Brother_HL-1110_series.print_page_delay: 50 print.printer_Brother_HL-1110_series.print_paper_data: 9 print.printer_Brother_HL-1110_series.print_paper_height: 11,00 print.printer_Brother_HL-1110_series.print_paper_name: print.printer_Brother_HL-1110_series.print_paper_size_type: 0 print.printer_Brother_HL-1110_series.print_paper_size_unit: 1 print.printer_Brother_HL-1110_series.print_paper_width: 8,50 print.printer_Brother_HL-1110_series.print_plex_name: print.printer_Brother_HL-1110_series.print_resolution: -437918235 print.printer_Brother_HL-1110_series.print_resolution_name: print.printer_Brother_HL-1110_series.print_reversed: false print.printer_Brother_HL-1110_series.print_scaling: 1,00 print.printer_Brother_HL-1110_series.print_shrink_to_fit: true print.printer_Brother_HL-1110_series.print_to_file: false print.printer_Brother_HL-1110_series.print_unwriteable_margin_bottom: 0 print.printer_Brother_HL-1110_series.print_unwriteable_margin_left: 0 print.printer_Brother_HL-1110_series.print_unwriteable_margin_right: 0 print.printer_Brother_HL-1110_series.print_unwriteable_margin_top: 0 security.disable_button.openCertManager: false
Gráficos
Descrição do adaptador: ASUS EAH2400 Series ID do fornecedor: 0x1002 ID do dispositivo: 0x94c3 RAM do adaptador: Unknown Controladores do adaptador: ati2dvag Versão do controlador: 8.391.0.0 Data do controlador: 6-26-2007 Processador WebGL: Bloqueado para a sua versão do controlador gráfico. Tente atualizar o controlador da sua placa gráfica para a versão 9.6 ou mais recente. Janelas aceleradas por GPU: 0. Bloqueado para a sua versão do controlador gráfico. Tente atualizar o controlador da sua placa gráfica para a versão 9.6 ou mais recente.
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
GC incremental: 1
Acessibilidade
Ativa: 0 Impedir acessibilidade: 0
Versões da biblioteca
Versão mínima esperada Versão em utilização
NSPR 4.10.10 4.10.10
NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS Util 3.19.2.1 3.19.2.1
NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
การตอบกลับทั้งหมด (1)
Wrt sending messages: The Gmail account can send messages because it has the correct port for the Outgoing Server/SMTP. Correct the port for SMTP for the other accounts.
For receiving messages, and in case there's still a problem with sending, check with your email provider about the correct server settings.
Is there anything suspicious in the error console? Tools (Alt-T) - Error Console