Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Thunderbird 38.2.0 crashes repeatedly after only a few seconds

  • 1 การตอบกลับ
  • 2 คนมีปัญหานี้
  • 5 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Wayne Mery

more options

Running Windows 7, Thunderbird 38.2.0 crashes repeatedly, especially when I click Get Mail. I have multiple accounts, and most of them download their mail automatically, but for one account, it does not download new mail, and when I click Get Mail, it starts downloading, but then crashes. It also crashes sometimes just switching email account inboxes, or going to menu items like Help or Tools. Here's one of many crash report IDs: 256ccfb3-ae3b-4bf4-8e2b-16daa2150813 After reading some other forum items, I made sure that hardware acceleration was unchecked (it already was).

Running Windows 7, Thunderbird 38.2.0 crashes repeatedly, especially when I click Get Mail. I have multiple accounts, and most of them download their mail automatically, but for one account, it does not download new mail, and when I click Get Mail, it starts downloading, but then crashes. It also crashes sometimes just switching email account inboxes, or going to menu items like Help or Tools. Here's one of many crash report IDs: 256ccfb3-ae3b-4bf4-8e2b-16daa2150813 After reading some other forum items, I made sure that hardware acceleration was unchecked (it already was).

การตอบกลับทั้งหมด (1)

more options

jumblejim said

bp-256ccfb3-ae3b-4bf4-8e2b-16daa2150813 After reading some other forum items, I made sure that hardware acceleration was unchecked (it already was).

Crash is RtlEnterCriticalSection | arena_malloc_small | arena_malloc | je_malloc | PL_Base64Decode | nsMsgBodyHandler::Base64Decode(nsCString&) related to message body.

Please cite all your crash IDs